Contact information
Contact Information
Welcome to Visanya. We are committed to providing premium fitness and sports gear alongside exceptional customer support. If you have any questions regarding our athletic equipment, order delivery times, international shipping, tracking details, or return requests, please feel free to reach out to us.
You can contact our support team directly via the channels listed below:
1. Live Chat Support
* Shopify Inbox Chat: For the fastest response, click the chat icon located at the bottom right corner of our website. Our team or live agents are available throughout the week to help you with instant sizing questions, order modifications, or quick tracking updates.
2. Email Support
* Primary Email: arsalanahmedsamoon@gmail.com
* Communication Availability: If you prefer email or have a detailed inquiry, we monitor our inbox closely and respond to all customer inquiries, product questions, and order updates within 24 to 48 hours on business days.
3. Business Operations & Management
* Brand Name: Visanya
* Operational Base: Pakistan
* Primary Target Markets: United States and Western Countries
* Business Model: Direct-to-Consumer International Dropshipping
4. Customer Support Guidelines
When contacting us via email or chat regarding an existing order, please provide the following details to ensure a prompt and efficient resolution:
* Your Full Name
* Your 4-Digit Order Number (e.g., #1024)
* The Email Address used during checkout
* Clear photographs or videos if you are contacting us regarding a damaged item, defective sports gear, or an incorrect delivery.
Please Note: Because our products are dispatched directly from global partner warehouses to your doorstep, our physical operational office in Pakistan does not process physical customer returns or handle retail over-the-counter sales. All returns must follow our official digital return process by reaching out via our Shopify Inbox chat or emailing us first at arsalanahmedsamoon@gmail.com.